TERMS OF SERVICE

To register and maintain an active account on the Platform, you must:

• Be at least eighteen (18) years of age with full legal capacity under Philippine law.
• Provide accurate, complete, and verifiable registration details (legal name, phone number, email address).
• Maintain only one (1) primary user account unless authorized as a Business Pro sub-account.
• Never share, sell, or transfer your authentication credentials or passkeys to any third party.

1. Gateway Integration: Payments are processed via licensed payment gateways (including PayMongo) supporting GCash, Maya, Debit/Credit Cards, and QR Ph.

2. Escrow Custody: All rental fees and refundable cash deposits remain vaulted in platform escrow and are never released to the Lessor until the rental has concluded and passed inspection.

3. Service Fees & Taxes: Platform service fees are displayed transparently at checkout. For registered commercial lessors, applicable BIR 1% withholding taxes (Form 2307) are computed and credited in accordance with BIR Revenue Regulations.

4. Long-Term Rentals (30+ Days) Milestone Tranches:For rentals spanning 30 days or longer, the first month's payout is disbursed 24 to 48 hours following Handover OTP confirmation. Subsequent monthly tranches are released at the start of each successive 30-day cycle, while the security deposit remains securely vaulted in escrow until final return inspection.

1. Lessor Rejection / Cancellation: If a Lessor cancels or fails to fulfill a confirmed booking, the Renter receives a 100% full refund or instant rental credits. The unrecoverable gateway processing fee is debited against the defaulting lessor.

2. Renter Cancellation: Renters may cancel free of penalty prior to payment. Cancellations made within 48 hours of scheduled pickup may incur standard administrative processing fees to cover non-refundable gateway charges.

3. Refund Timeline: Approved refunds are credited to the original payment channel within 5 to 10 banking days, subject to payment processor timelines.

1. Equipment Quality & Safety: Lessors warrant that all listed items are operational, well-maintained, safe for standard operation, and free of undisclosed defects.

2. Rentcroo Host Guarantee Cover: Verified active equipment listings are backed by the Rentcroo Host Guarantee up to ₱50,000.00 per incident for individual lessors and up to ₱100,000.00 for Business Pro fleet managers (subject to a 10% / minimum ₱1,000 claim deductible). Loss and theft claims are evaluated at Fair Market Value minus depreciation.

3. Handover OTP Prerequisite:Lessors MUST input and validate the Renter's 6-digit Handover OTP at the physical pickup point to remain eligible for Host Guarantee protection.

4. Long-Term Wear & Tear vs. Damage: For extended rentals (30+ days), standard operational depreciation (such as camera shutter cycles, tire tread wear, and minor casing smoothing from lawful operation) is recognized as normal wear-and-tear and is not penalized. Lessors on 30+ day commercial contracts retain the right to schedule 30-day periodic maintenance check-ins.

1. Duty of Care: Renters must operate leased gear in accordance with manufacturer instructions, prevent unauthorized third-party use, and return the item on or before the agreed return time.

2. Prohibited Uses: Equipment must never be used for illegal acts, sub-rented without lessor permission, or subjected to willful abuse.

1. Direct Physical Handover: For self-pickup or lessor-arranged local handovers, the Renter must physically inspect the equipment, test operational integrity, and input the 6-digit Handover OTP. The input of this OTP legally confirms acceptance of the asset in good order.

2. Courier & 3PL Multi-Carrier Deliveries:When items are delivered via platform-integrated 3PL logistics carriers (including Lalamove, Transportify, Shipmates, J&T Express, and LBC) or lessor delivery fleets, delivery is officially verified upon carrier upload of the electronic Proof of Delivery (POD) photo.

3. Asymmetric Two-Leg Logistics & Independent Transport Fees: The Renter acknowledges that the outbound Handover transport mechanism may differ from the inbound Return transport mechanism (e.g. 3PL courier delivery to jobsite with self-drop off return to depot). Outbound handover fees and inbound return fees are calculated and charged as independent line items reflecting the chosen carrier, lessor delivery/pickup rates, and route distances.

4. 3-Hour Auto-Commence Grace Window: To prevent unfair delays to the Lessor's rental schedule, confirmed courier delivery (POD) immediately triggers a strict three (3) hour inspection window. If the Renter does not input the Handover OTP or formally lodge an unresolved dispute within three (3) hours of verified courier drop-off, the booking automatically transitions to ACTIVE and the rental clock officially commences, anchored to the carrier delivery timestamp.

5. Mandatory Return Dispatch & Transit Grace Buffer: To avoid late penalties, the Renter is legally obligated to initiate return dispatch (or obtain an approved Time Extension) prior to the scheduled rental expiration (endDate). Initiating return dispatch activates a Transit Grace Buffer (two (2) hours for in-person drop-off; up to three (3) hours for courier haulers), during which late fee penalties are stayed while the item is actively in return transit. Failure to initiate return or extend prior to scheduled expiration shall incur standard hourly late fees (1.5x pro-rated hourly rate).

6. Unattended Drop-Off & Jobsite Buffer: Couriers will wait a maximum of thirty (30) minutes at the designated jobsite. If the recipient is absent and authorizes delivery to a condominium concierge, security guardhouse, or jobsite staging area, custody transfers upon carrier POD upload. Any redelivery charges caused by recipient unavailability shall be billed directly to the Renter.

7. 24-Hour Return Inspection Window: Following physical return and OTP verification, the Lessor has exactly twenty-four (24) hours to inspect complex gear. If zero damage claims are lodged within 24 hours, platform escrow automatically releases the transaction.

1. Licensed Underwriting Authority: Rentcroo embedded protection plans are underwritten by Pioneer Insurance & Surety Corporation, an authorized domestic insurer licensed and regulated by the Insurance Commission of the Philippines, powered via the Igloo Insurtech integration.

2. Multi-Tiered Protection & Deposit Waiver Framework:

• Tier 1 — No Protection Plan: Full refundable security deposit held in platform escrow. The Renter remains personally liable for 100% of fair market repair or replacement costs in the event of damage or loss.
• Tier 2 — Standard Protection: Provides a 50% reduction on the required security deposit hold, covers accidental drops, operational scuffs, and in-transit courier damage (subject to a 10% / max ₱2,500 deductible).
• Tier 3 — Complete Shield: ₱0.00 SECURITY DEPOSIT (100% WAIVED) and ₱0.00 Deductible on verified claims. Fully covers accidental damage, component breakdown, mechanical failure, and total loss or burglary.

3. In-Transit Insurance Demarcation by Logistics Mechanism:

• Platform-Integrated 3PL Carriers (Transportify / Lalamove / Shipmates): In-transit cargo insurance (underwritten via Transportify OONA, Lalamove Pioneer GPP, or Shipmates cargo cover) automatically binds upon courier pickup and covers the equipment during active transit until delivery.
• Lessor Delivery & Retrieval Fleet:Transit risk and equipment custody remain with the Lessor's transport crew during hauling.
• Self-Pickup & Self Drop-Off:The Renter assumes sole physical custody and transit responsibility from the moment the item leaves the Lessor's depot until physical return verification.
• Renter-Arranged Third-Party Courier (Outside 3PL / Private): Platform in-transit cargo insurance does NOT apply. When the Renter arranges a private courier outside platform-integrated dispatch, the Renter remains 100% personally and financially liable for courier road accidents, driver theft, insufficient protective packaging, or weather immersion occurring during transit.

4. 24-Hour In-Transit Damage Reporting Duty: Renters receiving items via courier must inspect outer packaging immediately. Any transit or drop damage must be reported within twenty-four (24) hours of courier delivery, accompanied by mandatory unboxing video footage and photographs of external packaging damage.

5. Mandatory PNP Police Blotter for Burglary/Theft: In the event of theft, robbery, or unrecovered equipment, Renters holding Complete Shield protection are legally mandated to report the incident to the local Philippine National Police (PNP) precinct within seventy-two (72) hours and provide an official Certified Police Blotter Extract and barangay report. Fraudulent reporting or failure to file a police report constitutes criminal Estafa under RPC Art. 315.

To the maximum extent permitted under Philippine law:

• The Platform is provided on an “AS IS” and “AS AVAILABLE” basis. Rentcroo makes no warranties regarding uninterrupted uptime or equipment suitability.
• Rentcroo is an intermediary technology platform and is not a direct party to rental agreements executed between users.
• The Company's total aggregate liability shall not exceed the platform service fees paid by you in the twelve (12) months preceding the claim.

1. Internal Good-Faith Resolution: Users agree to first contact support@rentcroo.com and allow thirty (30) days for amicable dispute mediation before initiating formal legal proceedings.

2. Governing Law: These Terms are governed by and construed in accordance with the laws of the Republic of the Philippines.

3. Exclusive Venue: Any legal action arising from these Terms shall be instituted exclusively before the proper courts of Metro Manila, Philippines, to the exclusion of all other courts.