Lessor Master Services Agreement (MSA) | RentCroo PH

1. Preamble and Scope of Agreement

This Lessor Master Services Agreement ("MSA" or "Agreement") constitutes a legally binding contract between RentCroo Technologies PH ("RentCroo", "Platform", "We", "Us") and the registered individual or commercial inventory owner ("Lessor", "Owner", "You").

By completing your Lessor onboarding, checking the agreement consent box, or listing items for rent on RentCroo PH, you agree to all covenants, obligations, tax requirements, and fee structures defined herein.

2. BIR COR Form 2303 & Tax Compliance Obligations

Pursuant to Philippine tax laws, including BIR Revenue Regulations No. 16-2023, the TRAIN Law (RA 10963), and the Ease of Paying Taxes (EOPT) Act (RA 11976) governing electronic marketplace operators:

Mandatory Tax Identification: Lessors must provide a valid Tax Identification Number (TIN) and submit an official copy of their BIR Form 2303 Certificate of Registration where applicable. Individual lessors operating commercial rentals must comply with appropriate BIR registration requirements.
Withholding Tax Compliance: RentCroo is legally mandated to withhold applicable 1% withholding taxes on gross remittances to digital marketplace sellers/lessors whose annual gross receipts exceed statutory thresholds, and remit such taxes to the Bureau of Internal Revenue.
Lessor Revenue Reporting: Lessors are solely responsible for filing their income tax returns declaring all rental earnings generated through the Platform.
Verification Requirement:RentCroo reserves the right to hold payouts, suspend inventory listings, or restrict active rentals until an Owner's tax registration details are submitted and verified.

3. Lessor & Platform Responsibilities

💼 Lessor Responsibilities

Ensure listed items are clean, fully operational, safe, and accurately described.
Complete required possession-confirmation procedures at handover.
Record photo/video condition documentation during handover and return.
Honor confirmed bookings and maintain updated availability schedules.

🌐 Platform Responsibilities

Provide marketplace technology, discovery, and booking management tools.
Process digital payments and administer transaction security-deposit holds.
Disburse eligible payouts to Lessor accounts following successful conclusion of the rental inspection period.
Review damage, non-return, and dispute claims in accordance with platform policies.

4. Service Commission, Commercial Terms & Payouts

Base Commission: RentCroo applies a standard 10% platform service fee deducted from the base listed daily/hourly rental rate upon transaction completion.
Priority Surge Bookings: When an expedited or surge booking is placed on high-demand dates, RentCroo applies a 25% platform fee on the surge premium amount, with 75% of the premium credited directly to the Lessor.
Payout Timing: Eligible lessor earnings are credited to the designated bank or e-wallet account within 24 hours after the 24-hour Return Inspection window closes without active claims.

5. Handover Documentation, Security Deposits & Claims

RentCroo administers security deposit holds where applicable for transactions. Lessors must inspect returned items within 24 hours of drop-off.

Damage & Loss Claims: If an item is returned damaged, incomplete, or late, Lessors may submit a claim through their account dashboard with supporting condition documentation.
Deposit Resolution: RentCroo reviews available transaction documentation and condition evidence provided by both parties to determine applicable deposit deductions or releases.
Administrative Determination: RentCroo Operations retains authority under platform policies to determine valid claim amounts, repair allowances, or deposit disbursements.

6. Commercial Packaging & Courier Dispatch Standards

When fulfilling bookings via 3PL logistics carriers (Lalamove, Transportify, Shipmates, J&T, LBC), Lessors must adhere to commercial protective packaging standards:

Protective Cushioning: Fragile cameras, lenses, precision electronics, and sensors must be packed in hard flight cases or padded with minimum 2-inch bubble wrap inside rigid outer cartons.
Pre-Dispatch Serialized Photos: Lessors must photograph the serial number, operating screen, and sealed package condition immediately prior to handing the parcel to the courier driver. Failure to document pre-dispatch condition may void transit damage claims.
Fragile Labelling: Lessors must affix visible "FRAGILE / HANDLE WITH CARE" labels on outer boxes.

7. Courier Drop-Off & 3-Hour Auto-Commence Handover Rule

To protect Lessors from delivery confirmation stalling or absent renters:

Electronic POD Confirmation: Electronic Proof of Delivery (POD) photo uploaded by the courier driver constitutes valid proof of delivery.
3-Hour Auto-Commence Grace Window: The Renter is granted a 3-hour window from the carrier delivery timestamp to inspect the item and input the OTP. If no dispute is raised within 3 hours, the rental contract automatically transitions to ACTIVE and billing begins, backdated to the delivery timestamp.
Zero-Gap Insurance Binding: During unattended deliveries (e.g. guardhouse, concierge, or jobsite drop-off), the item remains protected under integrated insurtech coverage.

8. Logistics Claims, Fast Advance & Carrier Subrogation Desk

In the event of in-transit cargo damage, vehicle accident, or courier theft:

24-Hour Reporting Window: Lessors or Renters must report transit damage within 24 hours of courier delivery with unboxing video and packaging evidence.
Platform Fast Advance: For verified Lessors, Rentcroo may advance approved repair or replacement funds immediately from platform reserves, without waiting for carrier claim settlement.
Subrogation Assignment: In consideration of immediate payout, the Lessor assigns all rights of recovery against the 3PL carrier (Transportify OONA / FPG, Lalamove Pioneer GPP, Shipmates) to Rentcroo Technologies PH.

9. Asymmetric Logistics, Independent Hauling Fees & Return Protocols

Independent Delivery & Pickup Charges: Lessors may configure separate, independent fee amounts for outbound delivery (deliveryCharge) and inbound retrieval (pickupCharge). Rentcroo applies a standard 10% platform facilitation fee on transport charges, remitting 90% net hauling fees to the Lessor upon completion of each respective leg.
Asymmetric Fulfillment Acceptance: Lessors agree to accept equipment returns under the return mechanism confirmed at checkout (whether self drop-off at owner depot, platform 3PL carrier delivery, or owner fleet retrieval).
Active Return Transit Buffer: When a Renter initiates return dispatch prior to scheduled expiration, the platform logs an active transit buffer (up to 3 hours). Late penalty fees are stayed during verified transit.
Mandatory 24-Hour Return Inspection Window: Upon receiving returned equipment at the depot or via courier, the Lessor must inspect operational condition and enter the Renter's Return OTP to release escrow payout, or file an itemized damage dispute within exactly twenty-four (24) hours.

10. Term, Suspension & Termination

RentCroo reserves the right to suspend or terminate a Lessor's account, delist inventory, and hold pending settlements under any of the following conditions:

Submission of fraudulent, forged, or invalid business or tax documents.
Attempting off-platform transactions to circumvent platform fees or protections.
Listing prohibited, hazardous, counterfeit, or stolen items.
Repeated unfulfilled confirmed bookings or failure to honor agreed rental schedules.

RentCroo PH — Lessor Master Services Agreement (MSA)